Trust &
customer information.

01 / The company

About CommTrack

CommTrack is provided by CommTrack Pty Ltd, ABN 46 694 019 782, based in Perth, Western Australia. Contact clientservices@commtrack.com.au to discuss availability, a walkthrough or your review requirements.

02 / Data ownership

Your information

Your organisation retains ownership of the business information it enters into CommTrack. The intended scope is commercial shipment, sales and settlement records, supporting documents and necessary business contact and user information. Only information needed for the agreed purpose should be included.

Our Privacy Policy describes how information is collected, used and disclosed, including access for support and maintenance. It states that personal information is not sold. Customer approval and appropriate service arrangements should be in place before customer information is introduced.

03 / Responsibilities & review

Access and financial controls

The workflow includes named user accounts, role-based access, sale approvals, period locks and audit history for supported records. These features help teams separate responsibilities and trace changes to their source. Access should reflect each person's role and business need.

Multi-factor authentication is enabled.

04 / Working together

Service arrangements

Hosting, service providers, confidentiality, support and incident communication form part of the customer review. Retention, backup and recovery, data export and deletion arrangements should be agreed for the intended use. Relevant information can be discussed with authorised IT and procurement reviewers.

CommTrack supports commercial and finance processes. Customers remain responsible for their data, approval decisions and financial reporting. External bank, broker and general-ledger reconciliation remain outside the product.